Shipping Policy

Effective Date: [2024/12/17]

Thank you for shopping with Tectop. This Shopping Policy outlines important information regarding shipping, delivery, and returns for orders placed on our website https://lemonchiffon-jaguar-803073.hostingersite.com/. By placing an order, you agree to the terms outlined below.

1. Shipping Costs and Free Shipping

• Free Shipping: We offer free standard shipping on all orders over £39.90 to any address within the United Kingdom.
• Shipping Fee for Orders Under £39.90: For orders under £39.90, a standard shipping fee of £4.99 will be applied at checkout.

2. Order Processing Time

• All orders are processed within 1 to 3 business days from the time the order is placed.
• Orders are not processed or shipped on weekends or public holidays.
• If there is any delay in processing your order, we will notify you via email.

3. Shipping Time

• Estimated Delivery Time: After your order has been processed, the estimated delivery time is between 4 to 8 business days within the United Kingdom.
• Please note that delivery times may vary due to unforeseen circumstances such as weather, customs delays, or postal service disruptions.

4. Order Cutoff Time

• The cutoff time for same-day processing is 6:00 PM (UK time) each business day. Orders placed after 6:00 PM will be processed the following business day.

5. Tracking Your Order

• Once your order has been shipped, you will receive an email notification with a tracking number and a link to track your order.
• You can track the status of your package on our website or via the carrier’s tracking system.

6. Shipping Taxes and Duties

• Taxes and Duties: Any taxes or duties imposed by the carrier or relevant authorities due to the weight, value, or nature of the shipment will be covered by Tectop.
• This ensures that you do not have to pay additional charges upon delivery within the United Kingdom.

7. Lost or Damaged Packages

• Lost Packages: If your package is lost during transit, please contact our customer service team immediately. We will work with the carrier to resolve the issue and offer a solution.
• Damaged Packages: If you receive a damaged package, please take photos of the damage and contact our customer service team within 48 hours of receiving the product. We will guide you through the process of returning or replacing the damaged item.

8. Returns and Exchanges

• Return Policy: We offer a 30-day return policy for all items purchased from Tectop. For more details, please refer to our Returns & Refunds Policy.
• To return an item, it must be in its original condition, unused, and in the original packaging.

9. Customer Support

• If you have any questions or concerns regarding your order, shipping, or any other aspect of our service, please contact our customer support team at:
  • Email:  support@lemonchiffon-jaguar-803073.hostingersite.com
  • Address: 73 Worthing Avenue,Gosport,PO12 4DB,United Kingdom
  • Phone:+44 07404 344826
  • Working Hours:Mon – Sat 8:00 a.m. – 6:00 p.m(GMT）