Return & Refund Policy
Thank you for shopping with Tectop! We are committed to providing high-quality products and ensuring that your shopping experience is enjoyable. If you are not completely satisfied with your purchase, we offer a 30-day return and refund policy to give you peace of mind.
1. Return Policy
We offer a 30-day return period. If you are not satisfied with the product you received, you can return it within 30 days of receiving the item and request a refund.
Return Conditions:
- The product must be unused, undamaged, and in its original packaging (where applicable).
- The return must include the original order number or proof of purchase.
- Returns are not accepted for damaged or used products (unless the product is defective).
Return Process:
- Please contact our customer service team via support@lemonchiffon-jaguar-803073.hostingersite.com with your order number and reason for return.
- Our customer service team will respond within 24 hours with return instructions and the return address.
- Please ensure that the product is securely packaged and returned via a reliable shipping service. Keep the shipping receipt as proof.
- Once we receive the returned product and inspect it (to ensure the product is in good condition), we will process your refund.
2. Refund Policy
If your return meets our return policy requirements, we will process your refund within 3-5 business days after receiving the returned product.
Refund Method:
- Refunds will be issued to your original payment method.
- If you paid by credit card, the refund will be credited to your credit card account. If you paid via another method (e.g., PayPal), the refund will be credited to your PayPal account.
Refund Conditions:
- Refunds are for the product only; shipping fees are non-refundable (unless the product is defective).
- If the product is damaged during shipping or has defects, we will cover the return shipping costs.
3. Exchange Policy
Currently, we do not offer direct exchanges. If you wish to exchange a product (e.g., for a different color or size), please first return the item for a refund and then place a new order for the desired item.
4. Non-returnable Items
The following items are not eligible for return:
- Opened or used products, including any products that have been worn, used, or damaged after delivery.
- Sale or clearance items (unless otherwise stated).
- Products with missing parts or packaging (e.g., missing tags, labels, or original boxes).
5. Return Shipping Fees
Unless the product is defective or you received the wrong item, the return shipping fee is typically borne by the buyer. We recommend using a traceable shipping service to return the item to ensure a smooth return process.
6. Customer Service
If you have any questions regarding returns or refunds, or need further assistance, please feel free to contact our customer service team:
- Email: support@lemonchiffon-jaguar-803073.hostingersite.com
- Address: 73 Worthing Avenue,Gosport,PO12 4DB,United Kingdom
- Phone:+44 07404 344826
- Working Hours:Mon – Sat 8:00 a.m. – 6:00 p.m(GMT）